What does Pillotion sell?
Pillotion specializes in decorative cushion covers designed to give sofas, beds, armchairs, and other living spaces a quick visual refresh.
Our collection may include different colors, textures, patterns, and decorative styles.
Do your products include the cushion insert?
Unless the individual product page specifically states otherwise, our products are cushion covers only.
Please always check the product description before ordering.
How do I choose the right cover?
Before ordering, compare the dimensions shown on the product page with the cushion insert you intend to use.
For the best appearance, the insert and cover should have compatible dimensions.
Can colors look different in person?
Slight differences are possible.
Screen brightness, display calibration, photography, and lighting conditions can affect how colors appear online.
We make reasonable efforts to represent each design accurately.
Can I mix different Pillotion designs?
Absolutely.
Cushion covers are an easy way to combine colors, patterns, and textures without making permanent changes to a room.
You can use matching covers for a coordinated appearance or combine contrasting designs for a more individual look.
How do I place an order?
Choose the product you would like to purchase, select the available options, add it to your cart, and continue to checkout.
Before confirming payment, carefully review your products, delivery address, and contact details.
Can I change my order?
If you notice a mistake after ordering, contact us at pillotion@outlook.com as quickly as possible.
We will try to help when possible, but changes cannot be guaranteed once fulfillment has started.
How long does order preparation take?
Orders are normally prepared within 1–3 business days.
You will receive shipping information when your order progresses through fulfillment.
How long does delivery take?
Delivery generally takes approximately 5–12 business days after dispatch, depending on the destination and carrier.
These are estimated transit times rather than guaranteed arrival dates.
Will I receive tracking?
Tracking information is provided when available for the shipment.
Please allow some time for the first tracking event to appear after receiving your tracking details.
Why hasn't my tracking updated?
Tracking does not necessarily update at every point during transportation.
It is normal for a parcel to travel between logistics facilities without receiving an immediate public tracking update.
If tracking remains unchanged for an unusually long period, contact our support team.
Can products from one order arrive separately?
Yes.
In some circumstances, products from the same order may be dispatched separately due to fulfillment or availability requirements.
If this happens, you may receive multiple parcels.
What if my cushion cover arrives damaged?
Contact pillotion@outlook.com with your order number and clear photographs showing the issue.
We will review the situation and provide the appropriate assistance.
Can I return an order?
Eligible customers may request a return in accordance with our Return Policy and applicable consumer legislation.
For customers covered by European Union consumer protection rules, the statutory right of withdrawal generally allows eligible online purchases to be withdrawn from within 14 days after receipt, subject to applicable exceptions.
How can I contact Pillotion?
Email: pillotion@outlook.com
Phone: +39 331 893 3040
Business Address:
Piazza Cisterna 2
13900 Biella BI
Italy