SHIPPING POLICY

Last updated: July 2026

At Pillotion, we want the journey of your order to be as straightforward as choosing the right cushion cover for your space. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered.

OUR SHIPPING DETAILS

Pillotion is an online retailer specializing in decorative cushion covers designed to refresh and personalize living spaces.

Trade Name: Pillotion
Email: pillotion@outlook.com
Phone: +39 331 893 3040
Business Address: Piazza Cisterna 2, 13900 Biella BI, Italy

ORDER PREPARATION

Once an order has been successfully placed and payment has been confirmed, it enters our preparation process.

Orders are normally prepared for dispatch within 1–3 business days. Business days do not include weekends or public holidays.

During periods of unusually high demand, promotional events, holidays, or circumstances outside our reasonable control, preparation may occasionally require additional time.

Once an order has entered the fulfillment process, changes to the products or delivery information may no longer be possible.

DELIVERY TIMES

After dispatch, estimated delivery times generally range between 5–12 business days, depending on the destination, local postal network, carrier availability, and other logistical factors.

Delivery estimates are provided as guidance rather than guaranteed delivery dates unless a specific guaranteed shipping service is expressly offered during checkout.

International deliveries and deliveries to remote locations may require additional transit time.

TRACKING YOUR ORDER

Where tracking is available, customers will receive tracking information after the parcel has been processed by the shipping network.

Please allow some time after receiving the tracking information for the first carrier update to appear. A tracking number may be generated before the parcel receives its first physical scan from the carrier.

Tracking information can be used to follow the progress of the shipment until delivery.

MULTIPLE-PARCEL ORDERS

Depending on product availability and fulfillment requirements, products purchased within the same order may occasionally be shipped separately.

As a result, a customer may receive more than one parcel or tracking number for a single order.

There is no additional shipping charge solely because an order has been divided into multiple parcels.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

This includes, where applicable:

• Recipient's full name

• Street and house number

• Apartment or unit information

• Postal code

• City

• Province or region

• Country

• Valid contact information

Customers should contact us as quickly as possible if they notice an error in their delivery information.

We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

DELIVERY ATTEMPTS

Depending on the destination and carrier, a parcel may be delivered directly, left in an authorized safe location, redirected to a pickup point, or subject to another delivery attempt.

Customers are responsible for following carrier instructions when collection or additional delivery arrangements are required.

If a parcel is returned because it was not collected, the address was incomplete, or delivery was repeatedly unsuccessful, please contact us at pillotion@outlook.com so that we can review the available options.

DELAYED SHIPMENTS

Occasional delays may occur because of circumstances outside our direct control, including carrier congestion, severe weather, transportation disruptions, customs procedures, local postal delays, public holidays, or other logistical events.

A temporary tracking delay does not necessarily mean that a parcel has been lost.

If your tracking information has not changed for an unusually long period, contact us and we will review the shipment status.

LOST OR MISSING ORDERS

If tracking indicates that an order has not been successfully delivered within a reasonable period, please contact us at pillotion@outlook.com.

We may ask you to confirm your delivery address and provide your order number so that we can investigate the shipment with the relevant logistics provider.

Each case is reviewed individually based on the tracking information and available delivery evidence.

DAMAGED ITEMS

Although products are prepared for shipment with care, damage may occasionally occur during transportation.

If your cushion cover arrives damaged or materially defective, contact us as soon as reasonably possible and provide:

• Your order number

• A brief description of the issue

• Clear photographs showing the affected product

• Photographs of the packaging when relevant

This information helps us assess the issue and provide an appropriate solution.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

CUSTOMS AND INTERNATIONAL DELIVERY

For international shipments, parcels may be subject to customs procedures or import requirements established by the destination country.

Any applicable duties, taxes, or import charges will be handled according to the rules applicable to the destination and any information presented to the customer during the purchasing process.

Customs processing times are outside Pillotion's direct control and may affect delivery estimates.

NEED HELP WITH A DELIVERY?

If you have questions about an order, tracking information, or delivery, our customer support can assist you.

Email: pillotion@outlook.com
Phone: +39 331 893 3040

When contacting us about an existing purchase, please include your order number whenever possible so that we can locate your order more quickly.