Legal notice
LEGAL NOTICE
Last updated: July 2026
This Legal Notice provides important information concerning the operation and use of the Pillotion online store.
By accessing or using this website, visitors acknowledge that their use of the website is subject to the information, conditions, and applicable laws described below.
STORE INFORMATION
The online store operates under the trade name:
Pillotion
Business Address:
Piazza Cisterna 2
13900 Biella BI
Italy
Email: pillotion@outlook.com
Phone: +39 331 893 3040
Pillotion operates as an online retailer offering cushion covers and related home décor products.
PURPOSE OF THE WEBSITE
The Pillotion website allows customers to discover products, review available product information, place orders, make payments through the payment methods offered at checkout, and obtain information concerning their purchases.
We aim to present product descriptions, photographs, dimensions, materials, prices, and other relevant information as accurately and clearly as reasonably possible.
PRODUCT PRESENTATION
Our cushion covers are displayed through photographs and digital representations intended to provide customers with a realistic understanding of their appearance.
However, colors may appear slightly different depending on screen settings, device type, lighting conditions, photography, and display calibration.
Minor variations that do not materially alter the nature or intended use of a product may therefore occur.
Customers are encouraged to review the complete product description and available specifications before placing an order.
PRICES
Product prices are displayed on the website in the currency indicated during the shopping process.
The total amount payable by the customer is presented before the order is confirmed.
Where applicable, shipping costs, taxes, discounts, or other charges will be displayed during checkout according to the destination and order conditions.
Pillotion reserves the right to update product prices or promotional offers. Changes do not affect orders that have already been accepted unless required by law or agreed with the customer.
ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase the selected products.
After an order has been placed, the customer may receive an electronic confirmation containing relevant order information.
Pillotion reserves the right, where legally permitted, to refuse or cancel an order in situations including payment authorization problems, obvious pricing errors, suspected fraudulent activity, product unavailability, or inaccurate customer information.
If payment has already been collected for an order that cannot be fulfilled, the appropriate amount will be refunded.
PAYMENT
Payments are processed through the payment methods displayed at checkout.
Payment information may be handled by independent payment service providers and financial institutions according to their respective security procedures and terms.
Customers are responsible for ensuring that they are authorized to use the selected payment method and that the information supplied during checkout is accurate.
CONSUMER RIGHT OF WITHDRAWAL
Where the customer qualifies as a consumer under applicable European Union consumer legislation, the customer generally has the right to withdraw from an online purchase within 14 days from receiving the goods, without having to provide a reason, subject to applicable legal exceptions.
To exercise this right, the customer must communicate the decision to withdraw clearly within the applicable withdrawal period.
Withdrawal requests may be sent to:
After communicating the decision to withdraw, the customer must return the applicable goods in accordance with the return instructions provided.
Unless Pillotion has agreed otherwise or applicable law requires Pillotion to bear the cost, the customer is responsible for the direct cost of returning products when exercising the standard right of withdrawal.
Products should only be handled to the extent reasonably necessary to establish their nature, characteristics, and condition. A customer may be responsible for a reduction in value resulting from handling beyond what is reasonably necessary.
Refunds relating to a valid withdrawal will be processed in accordance with applicable consumer legislation.
DEFECTIVE OR NON-CONFORMING PRODUCTS
Consumer rights relating to defective or non-conforming goods are separate from the standard right to change one's mind.
Products sold to consumers are covered by the mandatory legal guarantee of conformity provided under applicable consumer law.
If a product is defective, damaged, or materially different from what was ordered, customers should contact:
Please include the order number and sufficient information to identify the problem.
Where the legal guarantee applies, the remedies available to the customer will be provided in accordance with applicable law. Nothing in this Legal Notice is intended to exclude or restrict mandatory consumer rights.
INTELLECTUAL PROPERTY
Unless otherwise indicated, the content made available through the Pillotion website—including branding, written content, page layouts, graphics, visual elements, and original promotional materials—is protected by applicable intellectual property laws.
Website content may not be reproduced, redistributed, commercially exploited, or presented as belonging to another business without appropriate authorization.
Personal and non-commercial use of the website is permitted.
RESPONSIBLE WEBSITE USE
Visitors must not intentionally interfere with the normal operation or security of the website.
In particular, users must not knowingly attempt to introduce malicious software, bypass security measures, obtain unauthorized access to restricted systems, manipulate checkout functionality, or use the website for fraudulent or unlawful purposes.
THIRD-PARTY SERVICES
Certain functions of the website may depend on third-party service providers, including payment processors, shipping providers, hosting infrastructure, analytics services, or other technical partners.
Where third-party services are used, their own terms and policies may apply to their respective activities.
Pillotion is not responsible for independent third-party websites that may be accessible through external links, except where responsibility cannot legally be excluded.
WEBSITE AVAILABILITY
We aim to keep the Pillotion website accessible and functional.
However, uninterrupted availability cannot be guaranteed. Temporary interruptions may occur because of maintenance, technical updates, hosting issues, security requirements, or circumstances outside our reasonable control.
We may update, modify, remove, or reorganize website content when reasonably necessary.
LIMITATION OF LIABILITY
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
To the maximum extent permitted by law, Pillotion is not responsible for indirect losses arising solely from circumstances outside its reasonable control or from improper use of the website.
This provision does not affect mandatory statutory rights available to consumers.
APPLICABLE LAW AND CONSUMER PROTECTION
This website and transactions carried out through it are subject to applicable Italian and European Union law.
If you purchase as a consumer, nothing in this Legal Notice deprives you of mandatory consumer protections that apply to you under the law.
Whenever mandatory consumer legislation conflicts with a provision contained in this notice, the mandatory legal protection takes precedence.
CHANGES TO THIS NOTICE
Pillotion may revise this Legal Notice when necessary to reflect changes to the website, business operations, services, or applicable legal requirements.
The version published on the website at any given time will indicate its most recent update date.
CONTACT PILLotion
Questions concerning the website, an order, or this Legal Notice can be directed to:
Pillotion
Piazza Cisterna 2
13900 Biella BI
Italy
Email: pillotion@outlook.com
Phone: +39 331 893 3040